Question 1

Are the treatments safe for children and pets?

Accepted Answer

YES! Everyone (including pets) must be out/away from the location for: Exterior:1-2 hours Interior: Up to 3 hours

Question 2

What if I see pests in between treatments?

Accepted Answer

It is NORMAL to see activity in between treatments. Depending on the nature of the pest, after follow-up treatments, there will be less activity or none at all!

Question 3

Do I have to throw away my mattress if I have bed bugs?

Accepted Answer

NO! It's actually discouraged because it could lead to further infestation and spread.

Question 4

How soon can you get to the job?

Accepted Answer

All calls and appointments will be fulfilled within a 3 HOUR window.

Question 5

Do I need to be home for preventative sprays? What if you need access to my house?

Accepted Answer

NO! You do not need to be home for outside preventative sprays. Inside prevention we would need access to the area. Our professional technicians follow CDC best practices and recommendations, including social distancing and wearing appropriate personal protective equipment.

Question 6

What are your hours of operation?

Accepted Answer

Normal business hours are: 8AM-5PM*   *An additional $50 will be charged for emergency AFTER HOURS calls.

Question 7

How far will you travel?

Accepted Answer

Serving the Greater Rochester, NY area. We will travel outside of our coverage area.*   *$25 will be charged for every 25 miles out of coverage area.

PLEASE FILL OUT APPOINTMENT REQUEST FORM FOR ANY SERVICE NEEDED.

EMERGENCIES PLEASE CALL and LEAVE DETAILED MESSAGE.

During and after business hours.

ALL OTHER QUESTIONS CAN BE ANSWERED BY EMAIL OR PHONE.

*PLEASE FILL OUT APPOINTMENT REQUEST FORM FOR ANY SERVICE NEEDED.*

EMERGENCIES PLEASE CALL and LEAVE DETAILED MESSAGE.

During and after business hours.

ALL OTHER QUESTIONS CAN BE ANSWERED BY EMAIL OR PHONE.

PLEASE FILL OUT APPOINTMENT REQUEST FORM FOR ANY SERVICE NEEDED.