Frequently Asked Questions

Are the treatments safe for children and pets?


YES! Everyone (including pets) must be out/away from the location for: Exterior:1-2 hours Interior: Up to 3 hours




What if I see pests in between treatments?


It is NORMAL to see activity in between treatments. Depending on the nature of the pest, after follow-up treatments, there will be less activity or none at all!




Do I have to throw away my mattress if I have bed bugs?


NO! It's actually discouraged because it could lead to further infestation and spread.




How soon can you get to the job?


All calls and appointments will be fulfilled within a 3 HOUR window.




Do I need to be home for preventative sprays? What if you need access to my house?


NO! You do not need to be home for outside preventative sprays. Inside prevention we would need access to the area. Our professional technicians follow CDC best practices and recommendations, including social distancing and wearing appropriate personal protective equipment.




What are your hours of operation?


Normal business hours are: 8AM-5PM* *An additional $50 will be charged for emergency AFTER HOURS calls.




How far will you travel?


Serving the Greater Rochester, NY area. We will travel outside of our coverage area.* *$25 will be charged for every 25 miles out of coverage area.





AN ADDITIONAL $50 WILL BE CHARGED FOR EMERGENCY AFTER HOURS CALLS

EXTRA $25 FOR TRAVEL OVER 25 MILES

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